Automatic door operators Kenya: supplied and supported from South Africa
Kenya needs two different entrance specifications, not one. The highlands around Nairobi, Nakuru and Eldoret sit high, with dust in the dry seasons and cool nights; the coast around Mombasa is hot, humid and salty. In between, Kisumu on Lake Victoria adds heavy storms. We export the MC-125 and MCW-100 into Kenya and we install and commission them ourselves.
Automatic door operators Kenya projects are quoted from Johannesburg, per project, in writing. We have no branch in Kenya and we are not going to pretend otherwise. Freight arrives by sea through Mombasa or by air into Nairobi, so the spares that matter are planned before handover.
Highlands against the coast is the whole design problem
On automatic door operators Kenya projects the altitude of the site decides most of the specification.
In the highlands the governing problems are dust in the dry seasons and the swing between cool nights and warm days, while salt is not a factor at all. On the coast the problems reverse: salt air and constant humidity attack fixings, cable entries and connections, and dust matters far less. A coastal specification in Nairobi wastes money; a highland specification in Mombasa fails early.
So automatic door operators Kenya surveys start with where the site is and how far it is from the sea. For the capital in detail, see our automatic door operators Nairobi page.
What Kenya is not
Before specifying automatic door operators Kenya entrances it is worth saying plainly what this city is not.
It is not a single-climate market. A Nairobi office and a Mombasa hotel need different fixings, protection and service checks, and a quotation that treats them the same has not looked at the site.
It is not a market where salt is everywhere. Most of Kenya’s commercial building stock is inland and high, where salt is not a factor on automatic door operators Kenya entrances.
Lake Victoria and the storms
Kisumu and the lake basin see frequent, heavy thunderstorms.
Storms bring power interruptions and surges, so on automatic door operators Kenya entrances near the lake we check the battery, the power-failure behaviour and the building’s surge protection at commissioning. Surge protection is a building responsibility, but we would rather point it out than repair a controller after the first storm season.
The two operators we export to Kenya
For automatic door operators Kenya supply we carry two units, deliberately.
The MCW-100 is our swing operator, from R15 900. The MC-125 is our sliding operator, from R27 590. Both figures are South African prices, excluding VAT, and neither includes the door leaf, the glass, the freight or the installation. They are the starting point of a conversation, not a delivered cost in Kenya.
Both units are imported and assembled at our Laser Park facility. We are not a manufacturer and we do not claim to be one. On automatic door operators Kenya supply what we own is the assembly, the commissioning standard and the spares holding behind them. See the MC-125 automatic sliding door and the MCW-100 swing door operator for the full specifications.
Both carry a 24-month warranty on the operator. That is the operator specifically, not the whole installed assembly.
We install and commission
On automatic door operators Kenya work we do not sell a crate and wish you luck.
For automatic door operators Kenya projects our own team travels to site, installs, commissions and hands over. Commissioning is the part worth reading twice: an operator in a box is not an entrance, and setting a door up against the real leaf, the real floor and the real traffic is where the job is won or lost. We record the commissioned settings so that anyone who touches the entrance later has a baseline to work from.
Where a client wants to use their own contractor for the builder work around the opening that is normally fine, but the operator installation and commissioning stay with us.
How an export project runs, step by step
Every automatic door operators Kenya project follows the same five steps, so you know where you are at any point.
- Enquiry and survey: you send the eight facts listed below, and photographs; where it is practical we visit, otherwise we survey remotely with your local contact.
- Written quotation: operator, sensors, locking, spares holding, installation and commissioning are listed separately, with freight, duties and clearing quoted for your project.
- Order and preparation: the operator is assembled and tested at Laser Park, and the builder work around the opening is agreed with your contractor.
- Installation and commissioning: our own team fits, sets up and tests the entrance on site and records every setting.
- Handover and support: you receive the settings record, the spares list and a named contact for remote help.
Nothing on an automatic door operators Kenya order is started before the scope and the quotation are agreed in writing, and nothing is handed over until the safety sensors have been tested in front of the people who will run the building.
What we are not responsible for in Kenya
On automatic door operators Kenya quotations this is the section most suppliers leave out, so we will be direct.
We hold no Kenyan building approvals and no Kenyan fire approvals. We are a South African supplier. Local compliance, permits, inspections and any fire-engineering sign-off are the client’s responsibility through their own local professionals, and we state that in writing on every quotation rather than letting it become a surprise.
We also do not do everything. We do not supply, fit, retrofit or service roller shutter doors, and we do not supply, fit, retrofit or service door closers. Pedestrian entrances are what we do. If your enquiry is really about a shutter or a closer, we would rather tell you now than take the order.
Lead times, freight, duties and clearing are quoted per project once the scope is fixed. We will not publish a number for those here, because any number we published would be wrong for your project.
Getting a Kenya quotation right first time
Most of the delay on an automatic door operators Kenya order is not freight. It is the back-and-forth caused by a thin enquiry. Send us this and the quotation comes back properly the first time:
- The clear structural opening width and height, measured, not assumed from a drawing.
- Whether the leaf is glass, aluminium framed, timber or steel, and its approximate mass.
- Whether you want a slide or a swing, or whether you want us to tell you which suits the opening.
- A photograph of the opening as it stands today, including the floor and the head detail.
- Whether the site is in the highlands, on the coast or near Lake Victoria, and how far it is from the sea.
- Distance from the opening to the nearest usable power point, with the supply voltage and frequency.
- The expected daily traffic, honestly rather than optimistically.
- Whether the entrance sits on an escape route, because that changes the specification.
That list is short on purpose. Automatic door operators Kenya enquiries that arrive with those eight things get a real quotation; enquiries that arrive with only a width get a list of questions.
Service intervals set by altitude
An automatic door operators Kenya service plan is written for the site, not for the country.
In the highlands each visit adds a deeper track clean after the dry seasons and a check of seals worked by the daily swing. On the coast it adds a rinse, a check of every exposed fixing and an inspection of terminals and connectors for corrosion. Near the lake it adds a check of the battery and power-failure behaviour after the storm season.
What a service visit consists of is simple: clean the track and the guides properly, check the fixings, inspect the harness and cable entries, test the safety sensors properly rather than waving a hand through them, and restore the commissioned settings if the door has drifted. Each visit is planned around the site’s main risk: dust, salt or storms.
Maintaining an entrance after we leave
Between our visits, most of what keeps automatic door operators Kenya entrances healthy can be done by a competent local hand. Keeping the track clean in the dry seasons, rinsing coastal tracks and reporting a change in sound or speed early covers most of it.
An entrance that has drifted from its commissioned state is not obviously broken; it is simply worse, and without a recorded baseline nobody can tell how far it has moved. On automatic door operators Kenya handovers we leave that baseline written down, and we will talk a local technician through a fault over the phone on 010 412 0062 rather than insisting that only we may touch it.
Slide or swing for a Kenya opening
For automatic door operators Kenya the choice is decided by the opening, the traffic and how far the entrance is from anyone who can service it, not by preference.
A slide suits high, continuous, two-way pedestrian traffic and a wide clear opening: hotel lobbies, retail frontage, banking halls, airport landside areas. It has more running gear at floor level, which is what highland dust and coastal salt find first, so the track has to be one that can genuinely be cleaned.
A swing suits lower traffic, narrower openings, and situations where an existing leaf is being automated rather than replaced. It has less to go wrong at floor level, it is the cheaper entry point, and it is often the right answer for a side entrance, an office suite or an accessible door on an existing building.
Where an entrance sits on an escape route the requirement changes again, and we will say so plainly. Escape-route specifications are a conversation with your local fire professional, not something we will sign off from Johannesburg.
Refurbishment versus new build
Many automatic door operators Kenya enquiries are refurbishment, and refurbishment is the harder job.
On a new build the opening is made for the operator. On a refurbishment the operator has to work with a floor that is not level, a head detail that was never designed to carry a track, and a leaf that may be heavier than anyone remembers. That is why the photograph of the existing opening matters more than the drawing.
On automatic door operators Kenya refurbishments there is also a real question about what is worth saving. Where an existing leaf is sound, automating it with an MCW-100 is usually better value than replacing the whole entrance. Where the leaf, the frame and the floor are all tired, patching an operator onto it is money spent badly and we will say so.
The sectors we work into
Automatic door operators Kenya demand follows the country’s main centres: offices of international organisations, banks and head offices in Nairobi, hotels on the coast and in the capital, shopping centres, hospitals and clinics, universities, the port at Mombasa and the airports. Each has a different traffic pattern and tolerance for downtime, which is why we ask about honest daily traffic rather than assuming.
We also do airports, and on automatic door operators Kenya sites we service the major international brands already installed in the region: GEZE, dormakaba, ASSA ABLOY, record and TORMAX. We operate independently and are not affiliated with these manufacturers, and service is subject to the specific model and the availability of compatible parts. That is a service relationship only. We are not an agent or distributor for any of them.
Why a narrow product range helps at distance
A two-unit range reads like a limitation until there is a fault and the workshop is across a border or an ocean.
A supplier carrying many operator families cannot hold deep spares for any of them, and cannot have technicians who know each one thoroughly. On automatic door operators Kenya projects that gap becomes the client’s problem rather than the supplier’s. A narrow range means the spares that matter are genuinely held, a fault described over the phone is one we have seen many times, and the part we send is the right part the first time.
Planning for the life of the entrance
What automatic door operators Kenya entrances cost is settled over fifteen years, not at purchase, and here the dominant variable is the site: dust and daily swing in the highlands, salt and humidity on the coast rather than raw cycle count.
An entrance that is looked after on a sensible interval will comfortably outlast one left alone, and the gap between the two is far wider than any difference between one good operator and another. That is why we would rather have a frank conversation about the service interval at quotation stage than be optimistic to win an order.
A note on cross-border warranty
On automatic door operators Kenya orders, the 24-month warranty is on the operator and it travels with the operator. If the unit is defective we repair or replace it, and its being in Kenya does not change that obligation.
What the warranty does not cover is the same everywhere: damage from a power event, damage from an entrance being forced, or wear accelerated by a door nobody maintained. A coastal entrance that is never rinsed, or a highland track left full of dust, wears early through no fault of the operator. That is a maintenance question rather than a warranty question, and we prefer to set the expectation at quotation than argue about it later.
Automatic door operators Kenya: the short version
If you read nothing else about automatic door operators Kenya: Kenya needs two specifications, dust and daily swing in the highlands and salt and humidity on the coast, storms near Lake Victoria make power-failure behaviour matter, freight arrives through Mombasa or Nairobi, the two units start at R15 900 and R27 590 South African excluding VAT, the operator carries a 24-month warranty, local approvals sit with your own professionals, and everything is quoted per project in writing.
Same-day call-outs are a Gauteng service. Kenya is planned work, and we will be honest about that rather than implying a response we cannot deliver.
Frequently asked
Do you have an office or branch in Kenya?
No. We have no branch, no local office and no local phone number in Kenya. Automatic door operators Kenya projects are quoted, supplied, installed and commissioned from Johannesburg, and we would rather say that plainly than invent a local presence.
Do you cover Mombasa and Kisumu as well as Nairobi?
Yes. We quote entrances anywhere in Kenya on the same basis: per project, in writing, installed and commissioned by our own team, with the specification set for the site.
Do your operators meet Kenyan building and fire regulations?
We hold no Kenyan building or fire approvals. Local compliance and any fire-engineering sign-off are the client’s responsibility through their own local professionals. We state this on every quotation.
Why is a Mombasa entrance specified differently from Nairobi?
Because the main risk is different: salt and humidity on the coast, dust and daily temperature swing in the highlands. Each needs different fixings, protection and service checks.
Can you service the GEZE or dormakaba doors already in our building?
Yes. We service GEZE, dormakaba, ASSA ABLOY, record and TORMAX equipment. That is a service relationship only; we are independent and are not an agent or distributor for any of those brands.
Talk to us about a Kenya entrance
Automatic door operators Kenya enquiries are welcome. Send the eight facts listed above and we will come back with a real quotation rather than a brochure. Start with our automatic doors Africa overview for how we work across the continent, or read how we operate as an automatic door service provider.
You can reach us on 010 412 0062 or through our contact page. For South African standards background, the South African Bureau of Standards publishes the national standards our own work is measured against.
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