Contact
Automatic door service and installation, Johannesburg and nationwide
We supply, install and commission new entrances and run automatic door service and repairs from Johannesburg, with technical support on call around the clock. Send us an opening size and a photograph and we will come back with a configuration and a price.
Where to find us
Our offices
Head Office — Johannesburg
Automatic door service, Johannesburg
84 Ridge Road, Unit 2, Laser Park
Roodepoort, 2040, South Africa
+27 10 412 0062
info@mc-automations.com
Our operators, sensors, controls and spares are held here, and this is where the MC-125 and MCW-100 are assembled.
Technical support — 24/7
Breakdowns and faults
010 412 0062
marcel@mc-automations.com
If an entrance has failed and the building still has to trade, use this line rather than the office number.
When we are open
Working hours
Monday to Thursday: 08:00 – 16:30. Friday: 08:00 – 14:00. Saturday and Sunday: on call.
Quoting, scheduling and general enquiries run during office hours. Breakdowns do not, which is why the technical support line stays open outside them — an entrance that fails on a Saturday morning in a trading centre cannot wait until Monday.
If you are reporting a fault, it helps to say what the door is doing rather than what you think is wrong: whether it opens but will not close, closes but reopens immediately, moves slowly, or does nothing at all. Those four descriptions point at very different causes, and telling us which one it is often decides whether the technician brings a sensor, a belt or a controller to site.
Photographs of the operator housing and of any error light on the controller are worth sending too. Between those and the door behaviour, we can usually arrive with the right part rather than diagnosing on the first visit and returning on a second.
Before you send it
What helps us quote faster
Most quotes stall on missing information rather than on price. If you can send these four things with your enquiry, we can usually come back with a real configuration instead of a range:
The clear opening width and height. Not the door size — the hole in the wall the door has to cover.
What sits above the opening. A photograph of the head is more useful than a measurement, because it shows whether there is room for an operator.
Whether there is power at the head of the door. If not, that is an electrician on the critical path.
Any access control or locking requirement. Card readers, intercoms, fire interfaces and after-hours locking all change the specification.
Send an enquiry
Contact us about a service call or a new entrance
New installations, replacements, spares or a door that has stopped working — including automatic doors we did not supply. There is Requirements for powered pedestrian doors in South Africa are published through SABS.
Head office
Find us in Laser Park
Prefer we call you?
Send your number and a photograph of the entrance through the form above and one of us will come back to you. For anything urgent, the 24/7 technical support line is the fastest route.
The quickest way to contact us
There are three ways to contact MC Automations, and which one you choose should depend on how urgent the entrance is.
A door that has stopped. Contact the 24/7 technical support line on 010 412 0062. It is the fastest contact route we have, it is answered outside office hours, and it is the right contact for anything where the opening is out of service or unsafe.
A quotation or a new entrance. Use the form on this page. It reaches the people who price work, which makes it a better first contact than the phone for anything that needs a drawing, a photograph or an opening size. We come back with a configuration and a price rather than a call-back asking for the same details again.
An existing job or agreement. Contact us by email at info@mc-automations.com and quote the site name. Email keeps the history in one place, which matters when several people at a building contact us about the same entrance.
Whichever contact route you use, the information below is what we will ask for, so sending it first shortens the exchange considerably. If you are not sure who your contact is on an existing agreement, say so and we will tell you.
What to include in an enquiry
Automatic door service enquiries get answered faster when the first message carries enough to act on. We do not need a full specification — we need enough to know whether this is a breakdown, a service enquiry, a new installation or a quotation, and to send the right person with the right parts.
- Where the door is. The site address, and which entrance within the building if there is more than one.
- What kind of door it is. Sliding, swing, revolving, telescopic or hermetic. If you are not sure, a photograph settles it immediately.
- What it is doing. Not opening, not closing, opening but not staying open, making a noise, or opening when nobody is there. Each of those points at a different cause.
- How urgent it is. An entrance standing open on a trading floor is a different call to a door that has developed a rattle.
- Whether the entrance is secure. If a door has failed open and the building cannot be locked, say so in the first line.
What happens after you contact us
For a breakdown we establish what the door is doing and whether the entrance is currently secure, then arrange attendance. For a service or quotation enquiry we usually need to see the entrance, either through photographs or a site visit, before committing anything to writing. We would rather ask a question than assume, particularly on anything to do with opening sizes, leaf weights or safety devices.
Where a quotation is involved, everything we commit to is confirmed in writing before work is ordered. We do not publish certification claims we cannot evidence, and if a figure you need is not something we hold in writing, we will say so plainly rather than estimate it.
Reporting a breakdown
If an entrance has failed, the two things that matter most in your first message are whether anybody is at risk and whether the building can be secured. A door that has failed closed on a fire escape route, or failed open on a building that needs locking, is treated differently to a door that is simply inconvenient.
It is worth knowing that a large share of the faults we attend are not mechanical. Sensors drift out of alignment, settings get knocked, and supply voltage sagging at the bottom of its range causes intermittent behaviour that looks exactly like an operator fault. Describing the symptom accurately often shortens the visit considerably, because the technician arrives expecting the right problem.
Contact us about a new project
For a new installation, the earlier we are involved the better the outcome tends to be. Most of what decides whether an automatic entrance performs well over its life is settled before the operator is ordered: the header and what it is fixed to, the finished floor level, the clear opening as built rather than as drawn, and the traffic the entrance will actually carry.
Where an architect or contractor is involved, we would rather have that conversation at design stage than at handover. It costs nothing at that point and is expensive to correct afterwards. If you are comparing suppliers, our product brochures set out the published figures for each system so you can compare like with like.
Contact questions, answered
Do you cover my area?
We supply, install and service automatic doors nationwide from Johannesburg, across all nine provinces. Tell us the site address and we will confirm how we cover it.
Do you work on doors you did not supply?
Yes. We service and repair automatic doors from other manufacturers alongside our own, so a mixed estate can sit under one arrangement.
What information do you need to quote?
For an existing door: the site, the door type and what it is doing. For a new installation: the structural opening measured as built, the clear opening required, the header construction and the expected traffic. Photographs are worth more than a description.
Do you charge for a site visit?
It depends on what the visit is for, and we will tell you before we attend rather than afterwards. We do not quote work of this kind without seeing the entrance.
How quickly can you attend a breakdown?
That depends on the site and the nature of the fault, and we agree it with you rather than publishing a single figure that would be misleading. Tell us whether the entrance is secure and whether anybody is at risk, and we will be straight with you about timing.
Can I get a maintenance agreement instead of calling each time?
Yes, and on a busy entrance it is usually cheaper. See our service level agreement page for what an agreement should cover.
What we will ask you
Expect a few questions back. They are not administrative — each one changes what we send and what we bring.
- How busy is the entrance? Cycle count drives wear far more than age does, and it sets the correct automatic door service interval.
- How old is the installation, and who fitted it? This tells us what spares are likely to be needed and whether parts are still available.
- Is the entrance on an escape route? That changes what is acceptable during a power failure and what has to be tested.
- Has anything changed recently? New flooring, a new ceiling, a refurbishment or a change of tenant explains a surprising number of sudden faults.
- Is this one door or an estate? A single entrance and fourteen across three sites are different conversations.
Our position on what we will and will not tell you
There is a lot of confident-sounding information in this industry that does not survive scrutiny, and we would rather be useful than impressive. Where we hold a figure in writing, we publish it — our product brochures carry the full specifications for each system. Where we do not hold it, we say so rather than estimating, and we do not publish certification or testing claims we cannot evidence.
The same applies to automatic door service response commitments. We agree those with you against your sites rather than publishing a single headline figure, because a number that sounds impressive on a web page and does not hold on the day you need it is worse than no number at all.
How to reach the right contact quickly
Automatic door service enquiries reach us through the form above, and the more specific the first message, the shorter the exchange that follows. A breakdown, a routine automatic door service visit, a quotation and a maintenance agreement are four different conversations, and saying which one you need in the first line saves a round trip.
If the entrance has failed, lead with whether anybody is at risk and whether the building can be secured. If you are arranging planned automatic door service, lead with the site and how many doors. If you are pricing new work, lead with the opening and a photograph. If you want an agreement across an estate, say how many sites, because automatic door service across a portfolio is priced and scheduled differently to a single door.
We will always tell you what we can evidence and what we cannot. That applies to specifications, to certification, and to automatic door service response commitments, which we agree with you against your sites rather than publishing as a headline figure that may not hold on the day you need it.
If you are not sure who to contact
Buildings change hands, agents change, and the person who arranged the entrance is often no longer the person who has to contact us about it. If you have inherited an opening and have no history for it, contact us with the site address and a photograph of the operator. We will tell you whether it is one of ours, what we hold on it, and who your contact should be going forward.
We would rather field that contact early than attend a breakdown with no record of the door.
What to have ready before you contact us
Nothing here is compulsory. It simply shortens the exchange, because these are the details we would otherwise have to come back and ask for after you contact us.
A photograph of the opening as it stands. Taken square-on from a few metres back, with the whole frame in shot. It tells us more about the header, the side room and the floor condition than a paragraph of description can, and it is the single most useful thing to attach when you contact us.
The structural opening size. The hole in the wall, not the clear opening people walk through. If you are not sure which you have measured, send the number and say so.
What the building does. A pharmacy, a cold store and a corporate reception can share an opening size and need three different specifications, because duty and environment decide the drive rather than width alone.
Whether an entrance already exists. If it does, the make and model on the operator cover helps, even if it is not one of ours. If there is no history for the door at all, say so when you contact us and we will treat the first visit as a condition report.
Contacting us about an entrance in a sensitive building
Some buildings cannot simply be handed over to a contractor for a morning. Healthcare corridors, laboratories, data halls, secure areas and trading retail floors all carry constraints on when an entrance can be taken out of service and who may be on site while it is.
Raise that at first contact rather than at the survey. Induction requirements, permit systems, escorted access and restricted working windows all change the programme and the price, and none of them are obstacles if we know about them early. What causes problems is discovering a permit system on the morning the work was booked.
If the entrance forms part of an escape route, or if the building has a fire strategy that dictates how the opening must behave when power fails, tell us when you contact us. That decision belongs to the building rather than to us, and we would rather configure the entrance correctly the first time.
If none of the above applies and you simply want a number for a straightforward opening, contact us with the width and a photograph. We would rather give you a realistic figure quickly than a low one that changes after the survey, and we will say plainly if the opening needs a site visit before anyone can price it honestly.